Privacy Policy
Last updated: 30/07/2026
This Privacy Policy explains how Risper CRM5 ("we", "us", "our") collects, uses,
stores and protects information when you interact with our business, our website
con.raimsdigital.com, our advertisements on Facebook and Instagram, and our
WhatsApp business number. By contacting us or submitting your details through any of these channels,
you agree to the practices described here.
1. Information we collect
- Contact details you provide — name, email address, phone number, company name and
any message or answers you submit through a Facebook/Instagram Lead Ad form, our website, or WhatsApp.
- Lead Ad data from Meta — when you submit an instant form on a Facebook or Instagram
advertisement, Meta shares your form responses with us so we can follow up on your enquiry.
- WhatsApp messages — the content of messages you send to, and receive from, our
WhatsApp business number, together with your WhatsApp display name and number.
- Usage information — basic technical data such as date and time of contact, and
limited log data needed to operate and secure our systems.
2. How we use your information
- To respond to your enquiry and provide the products or services you requested.
- To manage our relationship with you, including follow-up communication by phone, email or WhatsApp.
- To keep records of our interactions in our customer relationship management (CRM) system.
- To comply with legal, tax and regulatory obligations.
We do not sell your personal information, and we do not use data obtained through the
Meta Platforms (Facebook, Instagram, WhatsApp) for any purpose other than serving you as described above.
3. Meta Platform data
Our use of information received from Facebook, Instagram and the WhatsApp Business Platform complies with
the Meta Platform Terms
and Developer Policies, and with the
WhatsApp Business Messaging Policy.
We only request the permissions needed to receive your enquiries and to message you, and we store this
data securely.
4. Sharing and disclosure
We may share your information only with:
- Trusted service providers who host or operate our CRM and communication tools on our behalf, under
confidentiality obligations.
- Authorities or advisors where required by law or to protect our legal rights.
5. Data retention
We keep your information only for as long as necessary to fulfil the purposes above and to meet legal
requirements. When it is no longer needed, we delete or anonymise it.
6. Your rights
- Request access to, correction of, or a copy of the personal data we hold about you.
- Ask us to delete your data — see our Data Deletion Policy.
- Opt out of marketing or WhatsApp messages at any time by replying STOP or contacting us.
7. Security
We apply appropriate technical and organisational measures to protect your information against unauthorised
access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect
your data at all times.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this
page with the "Last updated" date shown above.